Minneapolis scores highest among largest airports in JD Power survey

• Travelers in North America were largely satisfied with their airport experiences in the last year.
• But travelers are getting fed up with the high prices airport concessions charge.
• Minneapolis took the top spot among the largest airports.

(This story was updated to correct a misspelling/typo.)

Not all airports are created equal, but some left travelers happier than others.

Travelers in North America were largely satisfied with their airport experiences in the last year, though some airfields rated more favorably than others. J.D. Power’s 2024 North America Airport Satisfaction Study showed that 60% of travelers somewhat agreed or strongly agreed with the sentiment that they enjoyed spending time in the airport, even with record crowds.

But it’s not all picture-perfect.

The survey also showed that travelers are getting fed up with the high prices airport concessions charge, and are actually spending less on average on food, beverages and other airport amenities than they did in 2023.